Revocation policy

1. Right of withdrawal for consumers

Consumers are in principle responsible for distance contracts legal right of withdrawal.

Consumer is any natural person who has a contract predominantly for purposes other than their commercial, business, craft or professional activity.

The statutory right of withdrawal does not apply to entrepreneurs or business customers who have a contract under their commercial, business, craft or professional activity.

You may have a revocable contract within the law Withdrawal period without giving reasons.

2. Withdrawal period

The withdrawal period is in principle 14 calendar days.

2.1 Contracts for services

In the case of contracts for services, the withdrawal period shall start with: the date of conclusion of the contract.

For this purpose, in particular individual programming services, web design, technical services, support, hosting, server or other services, as far as The respective contract has a legal right of withdrawal.

2.2 Digital content without physical data carriers

In contracts about digital content that is not on a physical data carrier, the withdrawal period begins in principle on the date of conclusion of the contract.

These may include, in particular:

• software;
• PHP scripts and other scripts;
• Plugins and extensions;
• templates and digital templates;
• graphics and other digital files;
• downloads;
• licence key;
• other digitally provided content.

The right of revocation for digital content can already be granted before expiration The 14-day withdrawal period expires if the under Section 9 of this cancellation policy described by law Conditions are fully met.

2.3 Goods

As far as Scriptfabrik offers physical goods, the Cancellation period in principle with the day on which you or one of third party, other than the carrier, designated to you, the goods have taken possession.

Have several goods in the framework of a uniform order If ordered and delivered separately, the The date on which you or any of the Third party other than the carrier, the last goods in possession have taken.

Where goods are supplied in separate consignments or pieces: The cancellation period begins on the day on which you or one of a third party other than the carrier named to you, the last either part of the consignment or the last item.

In the case of contracts for the regular delivery of goods during for a specified period, the withdrawal period shall begin on the day on which: You or any third party you have appointed that does not carrier who took possession of the first goods.

3. Exercise of the right of withdrawal

In order to exercise your right of withdrawal, you must inform us by means of a Inform a clear statement of your decision, revoke the contract concerned.

The revocation can in particular by e-mail, letter or via the the electronic revocation function provided to our website.

The declaration of withdrawal shall be addressed to:

For this you can use the below listed Use the model withdrawal form. The use of the Model withdrawal forms are not required.

In order to keep the withdrawal period, it is sufficient that you Notification of the exercise of the right of withdrawal before the expiry of the Send the withdrawal period.

4. Electronic revocation function

For contracts for which the statutory right of withdrawal exists, provides Scriptfabrik on the website an easily accessible electronic function through which the revocation can be explained online.

With this function, you can clearly state that you have the contract in question.

After successful electronic transmission of the revocation You will immediately receive a confirmation of receipt of your declaration of revocation on a durable data medium, Especially by e-mail.

The electronic revocation function provides an additional Possibility to exercise the right of withdrawal.

It does not replace the model withdrawal form and restricts other legally permissible ways to declare the No revocation.

5. Consequences of withdrawal

If you revoke a contract effectively, we will refund you in principle, all payments we make from you due to the The contract has been revoked.

Insofar as delivery costs have been incurred during a purchase of goods, In principle, we also reimburse the costs of the services offered by us The cheapest standard delivery.

Additional costs incurred by expressly a different type of delivery than the cheapest one offered by us If you have chosen standard delivery, do not have to be refunded.

Reimbursement shall take place immediately and at the latest within: 14 days from the date on which your notification of We received the revocation.

We generally use the same means of payment for repayment, which you used in the original transaction, unless otherwise expressly agreed.

They do not incur any additional fees due to the repayment.

6. Right of retention of goods

In the case of contracts relating to goods, we may refuse repayment, until we have received the goods back or until you have proven them, that you have returned the goods, depending on which time earlier.

This does not apply if we have offered to collect the goods ourselves.

7. Return of goods

If you revoke a contract for goods, you must goods immediately and at the latest within 14 days from the day when they give us have informed revocation, returned or handed over.

The time period is granted if you have the goods before the expiry of the Send 14-day return period.

The return is to:

Please keep an appropriate shipping proof, until the reversal is completed.

The use of the original packaging is necessary for the effective Exercise of the statutory right of withdrawal is not necessary.

8. Cost of return

they shall bear the direct costs of returning goods; if we provide you with the corresponding information before concluding the contract have informed and we have not explicitly stated, bear these costs themselves.

If we did not properly discuss it before the conclusion of the contract informs that you must bear the immediate return costs, We shall bear the return costs provided for by law.

9. Replacement of value for goods

they are only liable for any loss in value of a good; If this loss of value is due to handling the goods to test their nature, properties and Operation was not necessary.

An examination of the goods may in principle take place to the extent that: as it would be similarly possible in a shop.

As far as legally necessary information about the The right of withdrawal has not been properly exercised, the statutory provisions on a possible value substitute.

10. Start of services during the withdrawal period

Do you want Scriptfabrik already before the end of the 14-day withdrawal period begins with a service, This may require an explicit explanation from you.

Have you expressly requested that before the expiry of the Start the withdrawal period with the service and revoke the contract subsequently before the full performance of the service, you may be obliged to provide an adequate Amount already paid up to the date of withdrawal to pay benefits.

The amount depends in principle on the ratio of up to service provided for revocation for the total scope of the contract agreed performance.

Such a pro rata amount shall be required only if the statutory requirements for this are met.

11. Expiration of the right of withdrawal for fully provided services

In the case of a contract for a service, the right of withdrawal may be: before the statutory withdrawal period expires, if the The service was provided in full and the legal Conditions for this are met.

In the case of a paid service contract, this requires in particular provided that:

• You have expressly requested or agreed that we begin the service before the expiry of the withdrawal period,
• You have confirmed that you know that your lose the right of withdrawal with full provision of the service,
• and the service was subsequently fully provided.

Therefore, the mere start of a service does not automatically the complete loss of the right of withdrawal.

12. Digital content without physical data carriers

For digital content that is not on a physical medium are delivered, special legal regulations apply.

This includes, for example, directly provided Software downloads, scripts, plugins, templates, digital files or other download products.

The right of withdrawal can be in the case of a paid contract for such extinguish digital content before the 14-day withdrawal period, as soon as the performance of the contract begins, if all legal requirements are met.

For this purpose, it is necessary in particular that

• you have expressly consented before the start of the provision; that Scriptfabrik already before the expiry of the cancellation period with the performance of the contract begins,

If one of the legally required conditions is missing, the right of withdrawal shall not expire on the basis of this provision.

13. Digital content costs

Revoke a digital content contract and have the legal requirements for the premature loss of The right of withdrawal is not fulfilled, the reversal is according to mandatory legal regulations.

In particular, you will be responsible for the full or partial Provision of digital content during the withdrawal period costs imposed if the expressly required by law Consent, knowledge of the loss of the right of withdrawal or the required contract confirmation is not correct available.

14. Consequences of withdrawal of digital content and digital services

Is a contract for digital content or digital services Effectively revoked, you may or digital services subsequently not continue to use or make available to third parties.

Scriptfabrik may, to the extent permitted by law, in particular: Deactivate accesses, terminate license privileges or further block use of a digital service.

Legal rights of the consumer regarding content, which he himself in connection with a digital service provided or created, remain unaffected.

Hosting, server, domain and other ongoing services

For hosting, server, domain, e-mail or other current Services begins the statutory withdrawal period in principle upon conclusion of the respective contract, insofar as there is a right of withdrawal.

If you want an immediate provision before the expiry of the withdrawal period, Scriptfabrik may ask you to explicitly request that the service begins before the expiry of the withdrawal period.

If such a contract becomes effective during the withdrawal period can be revoked, for the pending revocation already proper the performance provided is due on an appropriate pro rata basis; as far as the legal requirements are met.

Whether and when the right of withdrawal in the case of such a service is complete expires, depends on the nature and scope of the specific contract and the mandatory legal regulations.

16. Individual programming and web design

For contracts for individual programming, web development, Web design or comparable services are not alone therefore no right of withdrawal, because the service is individual for a customer is provided.

As far as it is legally a service, apply in particular, the regulations on services and the start the performance during the withdrawal period.

A premature expiry of the right of withdrawal is only considered: if the conditions provided for by law are met.

17. Legal exceptions to the right of withdrawal

In certain cases provided for by law, there is no The right of withdrawal or the right of withdrawal may lapse prematurely.

This can – as far as corresponding products or services of Scriptfabrik are offered at all – in particular contracts concern:

• on goods made to customer specifications or are clearly tailored to personal needs;
• about goods that can spoil quickly or their expiration date would be quickly exceeded;
• on sealed goods which, for reasons of health protection: or hygiene is not suitable for return if their sealing has been removed after delivery;
• sealed audio or video recordings or sealed computer software on a physical medium; if the seal has been removed after delivery;
• of services wholly provided, if they are statutory requirements for the expiry of the the right of withdrawal is fulfilled;
• about digital content that is not on a physical Data carriers are provided if the legal Conditions for the early loss of the right of withdrawal is fulfilled;
• on certain services related to: accommodation, transport of goods, rental of motor vehicles, the supply of food and drink or recreational activities; If for the performance a specific date or period agreed upon.

A statutory exception is only applied if its conditions are actually fulfilled in the specific individual case.

18. Extension of the withdrawal period in the absence of information

If a consumer is not properly informed about an existing statutory right of withdrawal, the withdrawal period may be informed Renew in accordance with statutory provisions.

Is the necessary information within the legal Duly completed catch-up period, the withdrawal period ends 14 days after the date on which the consumer Retrieved information.

19 Model withdrawal form

If you want to revoke the contract, you can: Use the sample withdrawal form and submit it to us. The use of this form is not mandatory.

Model withdrawal form

To:

Scriptfabrik B.V.
Pastoor Jacobsweg 27
6226 VV Maastricht
Netherlands

Email: welcome@scriptfabrik.info


I will revoke (*) the ones that I/we have completed (*).
Contract for the purchase of the following goods (*) / provision of the
following service (*) / provision of the following
Digital content (*):

                  
Ordered on (*) / received on (*):

                    
Name of consumer(s):

                   
Address of the consumer(s):

                   
Email address (voluntary):


                    

Signature of the consumer(s)
(only for communication on paper):                  

Date:

                   

(*) Delete where not applicable.

Download sample withdrawal form as PDF

20. Further information on revocation

You do not have to give a reason for exercising the right of withdrawal.

We may voluntarily ask you about the reason for your revocation. However, an answer to such a question is not a prerequisite for the effectiveness of the revocation.

Contractual ancillary agreements directly with an effective Revoked contract are related to the legally provided Scope also ended.

Legal warranty, conformity and defect rights exist regardless of the right of withdrawal and are Revocation policy not restricted.

21. Contact for questions about withdrawal

For questions about the right of withdrawal, reversal or Please contact:

Scriptfabrik B.V.
Pastoor Jacobsweg 27
6226 VV Maastricht
Netherlands
KvK number: 42137687
BTW ID: NL869888316B01
E-mail: welcome@scriptfabrik.info

Status of the revocation policy: 1 September 2026