General Terms and Conditions (GTC)

1. Coverage

1.1 These General Terms and Conditions (GTC) apply to all contracts between the Scriptfabrik B.V., Pastoor Jacobsweg 27, 6226 VV Maastricht, Netherlands, hereinafter referred to as “provider” or “Scriptfabrik”, and their customers, in particular through the website www.scriptfabrik.info closed on the basis of an individual offer.

1.2 These GTC apply in particular to the sale and provision of digital products and digital content as well as to services in the areas of software development, programming, web development, web design and related digital services.

1.3 Consumers within the meaning of these GTC are any natural person who concludes a contract predominantly for purposes that cannot be attributed to their commercial, business, craft or professional activity.

1.4 Entrepreneur or business customer within the meaning of these GTC is any natural or legal person or legally competent organization that acts in the context of its commercial, business, craft or professional activity when concluding a contract.

1.5 Insofar as individual provisions of these GTC expressly apply only to consumers or only to entrepreneurs, this is pointed out accordingly.

1.6 Deviating general terms and conditions of an entrepreneur only become part of the contract if Scriptfabrik has expressly agreed to their validity.

1.7 Individual agreements between Scriptfabrik and the customer take precedence over these General Terms and Conditions.

2. Contract subject matter

2.1 Scriptfabrik offers in particular digital products and digital services. This may include, inter alia, software, PHP scripts, web applications, plugins, extensions, templates, digital templates, downloads, individual programming, contract programming, web development, web design, adaptations of existing software, maintenance services, support services and other digital services.

2.2 The nature, scope, functional scope, compatibility, technical prerequisites, rights of use and, where applicable, the duration of a service result from the respective product description, service description, individual offer or an expressly made agreement.

2.3 Product images, screenshots, demonstrations and sample content are used to describe the respective performance. Legal requirements for conformity to contracts and mandatory consumer rights remain unaffected.

2.4 In the case of individual programming, development or design orders, the specific scope of services results from the respective offer, project order, specifications or other agreed specifications.

3. Contract conclusion

3.1 The presentation of products and services on the website does not in principle constitute a legally binding offer, but an invitation to the customer to make an offer to conclude a contract, unless a service is expressly marked as a binding offer.

3.2 By completing the ordering process and operating the correspondingly marked order button, the customer makes a binding offer to conclude a contract.

3.3 Before submitting the order, the customer is given the opportunity to check his details and correct any input errors.

3.4 An automatically sent confirmation of receipt initially only confirms the receipt of the order and does not constitute acceptance of the offer, unless otherwise expressly stated in the confirmation.

3.5 The contract is concluded in particular by an express order confirmation, the provision of the ordered digital product, the activation in the customer account, the transmission of access or download data or the beginning of the agreed service.

3.6 For automatically provided digital products, the acceptance of the contract can take place immediately after successful payment confirmation and provision of the product.

3.7 Before concluding the contract, the customer receives the opportunity to view, store and print these General Terms and Conditions. The essential contractual information is provided to the customer in accordance with the legal requirements on a durable data carrier, in particular by e-mail.

4. Prices and payment terms

4.1 Prices towards consumers are generally indicated as final prices in euros (€) including the applicable VAT.

4.2 Any additional costs will be reported to the consumer before submitting his binding order.

4.3 For cross-border services, the applicable VAT may be governed by the applicable Dutch and European VAT legislation.

4.4 Prices vis-à-vis entrepreneurs can be shown as net prices plus the applicable VAT, provided this is clearly indicated.

4.5 The respective available payment methods are displayed during the ordering process. This may include in particular PayPal, Stripe, credit or debit card, SEPA direct debit, bank transfer or other payment methods offered on the website.

4.6 When using an external payment service provider, its contractual, payment and data protection conditions may apply in addition.

4.7 Unless otherwise agreed, the agreed amount is due upon conclusion of the contract or in accordance with the payment conditions specified during the ordering process.

4.8 For individual projects, advance payments, partial payments or milestone payments can be agreed.

4.9 If the customer is in default with a payment due, the statutory provisions of the applicable law concerning default interest, reminders and, where applicable, collection costs apply.

4.10 Payment, delay or collection costs shall only be charged to consumers insofar as this is permitted under the mandatory statutory provisions.

5. Delivery and provision

5.1 Digital products can be provided in particular by download link, activation in the customer account, license key, access data, e-mail, repository access, API access or in another agreed electronic way.

5.2 If no other provision period has been agreed, the provision of digital products takes place after successful receipt of payment or successful payment confirmation within the time indicated in the respective service description.

5.3 Scriptfabrik is entitled to withhold the provision of a paid service until receipt of the agreed payment, unless there is a deviating agreement and no mandatory statutory provisions are contrary.

5.4 Insofar as physical products are offered, they are delivered to the delivery address specified by the customer in accordance with the delivery conditions specified during the ordering process.

5.5 The customer is responsible for ensuring that the technical requirements expressly stated in the respective product description are met.

5.6 Scriptfabrik informs the consumer before the conclusion of the contract, as far as required by law, about essential functionality, compatibility, interoperability and technical requirements of digital content or services.

6. Right of withdrawal for consumers

6.1 In the case of distance contracts, consumers generally have a legal right of withdrawal of at least 14 calendar days Unless there is a legal exception.

6.2 Details about requirements, deadlines, exercise and consequences of the right of withdrawal result from the separate cancellation policy on the website.

6.3 In the case of service contracts, the cancellation period generally begins with the conclusion of the contract.

6.4 If a consumer expressly requests that Scriptfabrik starts providing a service during the withdrawal period, Scriptfabrik may start providing the service before the expiry of the withdrawal period.

6.5 If the consumer revokes such a service contract before full provision of services, a legally permissible proportional amount may be owed for the services properly provided until revocation.

6.6 The right of withdrawal in the case of a service may expire after the full provision of the service, provided that all statutory requirements are met and the consumer has expressly agreed to the early start of the service and has confirmed that he loses his right of withdrawal in the event of full performance of the contract.

6.7 For digital content that is not delivered on a physical data carrier, such as software, scripts, plugins, templates or other downloads, the right of withdrawal may expire before the expiry of the withdrawal period if

• the consumer has expressly agreed that Scriptfabrik will begin fulfilling the contract before the expiry of the cancellation period,
• the consumer has confirmed that he or she is aware that his or her consent means that he or she loses his or her right of withdrawal at the beginning of the performance of the contract; and
• Scriptfabrik has provided the consumer with the legally required contract confirmation including this consent on a durable data medium.

6.8 If the statutory requirements for the premature expiry of the right of withdrawal are not met, the statutory right of withdrawal of the consumer remains.

6.9 Where required by law, Scriptfabrik provides an easily accessible electronic revocation or revocation on the website. Contract termination function, through which consumers can revoke a contract concluded online within the statutory withdrawal period.

6.10 After sending a revocation via this electronic function, the consumer receives an electronic confirmation on a durable data carrier immediately in accordance with the legal requirements.

6.11 The electronic cancellation function does not replace the model cancellation form provided for by law. This is made available separately on the website.

7. Digital content and services

7.1 For consumers, the mandatory statutory provisions on the conformity of digital content and digital services apply.

7.2 Digital content or services must be contractual in accordance with their agreed and legally expected characteristics.

7.3 This includes, as far as relevant for the respective product or service, in particular functionality, compatibility, interoperability, quality, performance, safety, accessibility, continuity as well as agreed functions and necessary instructions.

7.4 To the extent required by law, Scriptfabrik informs the consumer of necessary updates, including security updates, and makes them available during the period that is legally or contractually relevant.

7.5 The consumer is responsible for installing any provided necessary updates within a reasonable time provided that he has been duly informed of the availability of the update and the consequences of non-installation.

7.6 If the consumer refrains from installing a properly provided necessary update, any liability of Scriptfabrik for defects arising therefrom shall be governed by the statutory provisions.

7.7 In the case of non-contractual digital content or services, consumers are entitled to the statutory rights, in particular to the production of the contractual condition and, insofar as the statutory requirements are met, to an appropriate price reduction or termination of the contract.

7.8 Legal consumer rights are not restricted by these GTC.

8. Changes to digital content and services

8.1 For digital content or services provided over a longer period of time, Scriptfabrik may make technically necessary changes, in particular to correct errors, improve IT security, maintain compatibility, meet legal requirements or adapt to technical developments.

8.2 Changes must not affect mandatory statutory consumer rights.

8.3 If a change goes beyond what is necessary to maintain conformity with the contract, it will be made to consumers exclusively within the legal conditions and without additional costs.

8.4 If the access to or use of a digital service is more than slightly affected by a change, Scriptfabrik informs the consumer in accordance with statutory regulations. Any legal rights for free termination of the contract remain unaffected.

9. Rights of use and licensing conditions

9.1 In digital products and individually created services, all copyrights and other intellectual property rights remain with Scriptfabrik or the respective rights owner, unless expressly agreed otherwise.

9.2 Upon full payment, the customer receives the rights of use specified in the respective product description, license or individual agreement.

9.3 Unless otherwise agreed, the customer receives a simple, non-exclusive and non-transferable right of use in the respective digital product for the agreed purpose of use.

9.4 Without a corresponding license or express consent, the customer is in particular not permitted to resell digital products, pass on license keys, publicly provide source code, publicly offer products for download, grant sublicenses or pass on copies outside the agreed scope of use to third parties.

9.5 Legally mandatory permitted uses remain unaffected.

9.6 In the case of individually created software, web designs or other project results, the scope of the transferred or granted rights of use depends on the respective offer or an individual agreement.

9.7 Insofar as open source components, third-party libraries or other third-party software are part of a service, the respective license terms of the relevant rights holders apply to these components in addition.

10. Individual programming, web design and project services

10.1 For individual development, programming or design services, the scope and content of the services owed result from the respective offer or the respective project description.

10.2 Services, functions or changes that are not part of the agreed scope of services are not automatically included in the agreed price.

10.3 Subsequent extensions or changes to the agreed scope of services may be remunerated separately. Scriptfabrik informs the customer of the additional costs incurred by this prior to performing additional services.

10.4 Agreed project dates require the customer to provide all necessary information, materials, approvals and access data in good time.

10.5 Delays due to delayed or incomplete cooperation by the Customer may result in a reasonable postponement of the agreed project deadlines.

11. Obligations of the customer to cooperate

11.1 The customer shall provide Scriptfabrik with the information, content, files, access data and other documents required for the execution of an order in a timely and complete manner.

11.2 The customer shall ensure that he is entitled to use and transmit the content and data provided by him.

11.3 The customer may not send Scriptfabrik any illegal content for processing, publication or integration.

11.4 The customer is responsible in particular for ensuring that the content provided by him does not infringe copyrights, trademark rights, personal rights or other rights of third parties.

11.5 Mandatory consumer rights are not restricted by these obligations to cooperate.

12. Guarantee and conformity

12.1 The statutory provisions regarding defects, conformity to contracts and warranties apply in accordance with the applicable law.

12.2 Legal warranty and conformity rights vis-à-vis consumers are neither excluded nor shortened by these General Terms and Conditions.

12.3 In particular, the consumer is not obliged to report obvious defects within a certain short period in order to retain his mandatory legal rights.

12.4 The customer is asked to describe detected errors as concretely as possible and to provide Scriptfabrik, as far as possible, with information on the reproduction of the error.

12.5 In relation to consumers, this cooperation is not a prerequisite for asserting mandatory legal claims.

12.6 To the extent permitted by law, there is no fault for which Scriptfabrik is responsible if a malfunction is solely due to the fact that the customer uses the product contrary to expressly communicated technical requirements, has made unsupported changes or has not installed necessary updates despite proper information.

13. Support and maintenance

13.1 Support, maintenance and other voluntary update services are only part of the contract if they have been expressly offered or agreed or are owed due to mandatory legal regulations.

13.2 The nature and scope of agreed support or maintenance services result from the respective service description or individual agreement.

13.3 Legally required updates, in particular necessary security updates for digital content and digital services, remain unaffected.

13.4 An entitlement to new functions or individual adaptations to future versions of external software, operating systems, APIs or third-party services exists only if this has been expressly agreed or is required by law.

14. Duration and termination

14.1 Contracts for one-off services end in principle with the complete provision of the agreed service.

14.2 For contracts with recurring services, the terms and conditions specified in the respective offer or during the ordering process apply.

14.3 Consumers will be clearly informed of any minimum contract term, automatic renewal, notice period and recurring payments before entering into a contract.

14.4 Automatic contract renewals vis-à-vis consumers only take place within the limits permitted under Dutch and mandatory European consumer law.

14.5 The right of both parties to extraordinary termination of a contract for an important reason remains unaffected.

15. Suspension and termination of the contract for an important reason

15.1 Scriptfabrik may temporarily block a service or terminate a contract for an important reason if the customer significantly violates legal or contractual obligations.

15.2 An important reason may exist in particular in the event of significant or repeated late payment, misuse of the services, attacks on IT systems, use for unlawful purposes or significant infringements of copyright or license rights.

15.3 Insofar as the elimination of a breach is possible and reasonable, the customer will generally have the opportunity to eliminate the breach within a reasonable period of time.

15.4 A prior deadline is not required if, due to the seriousness of the breach, immediate action is required and permitted by law.

15.5 Mandatory legal rights of consumers remain unaffected.

16. Liability

16.1 Scriptfabrik is liable in accordance with the mandatory statutory provisions of the applicable law.

16.2 A limitation of liability shall not apply in particular insofar as liability due to intentional or grossly negligent action, due to injury to life, body or health, due to fraudulent behavior or due to other mandatory statutory provisions may not be excluded or limited.

16.3 Scriptfabrik is not liable for faults or failures of external platforms, hosting providers, payment service providers, APIs, telecommunication services or other systems of third parties, as far as Scriptfabrik is not responsible for the respective failure.

16.4 Scriptfabrik is not liable for damages caused exclusively by improper, contrary to contract or technically not intended use by the customer, as far as this is permitted by law.

16.5 Limitations of liability apply to consumers only insofar as they are permitted under the applicable mandatory consumer law.

16.6 Liability vis-à-vis entrepreneurs for indirect damages, consequential damages or lost profit may be excluded, insofar as this is permissible under the applicable law and does not conflict with mandatory liability.

17. Force majeure

17.1 If Scriptfabrik is temporarily unable to fulfil a contractual obligation due to a circumstance that is outside the reasonable sphere of influence of Scriptfabrik and is not responsible for the Scriptfabrik under applicable law, the relevant performance obligations may be suspended for the duration of this circumstance.

17.2 This may include, in particular, significant natural events, war, government measures, large-scale power or telecommunications outages, significant data center failures or exceptional cyberattacks.

17.3 Scriptfabrik informs the customer, as far as possible and reasonable, about significant effects on the provision of services.

17.4 Mandatory statutory rights of consumers, in particular in the event of significant or permanent delay of a performance, remain unaffected.

18. Data protection

18.1 Scriptfabrik processes personal data in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (EU) 2016/679 (GDPR / AVG) and the supplementary Dutch data protection regulations.

18.2 Further information on the processing of personal data, legal bases, storage period, recipients and the rights of data subjects can be found in the data protection declaration on www.scriptfabrik.info.

18.3 If a customer has personal data of third parties processed by Scriptfabrik as part of an commissioned service and Scriptfabrik acts as a processor, a separate agreement for order processing may be necessary.

19 Complaints and customer service

19.1 For questions or complaints about products, services, orders, contracts or invoices, the customer may contact Scriptfabrik.

19.2 Complaints will be examined and answered within a reasonable time.

19.3 Insofar as legally prescribed or voluntarily recognized out-of-court dispute resolution procedures exist for Scriptfabrik, the information required by law is provided separately.

20. Amendments to these General Terms and Conditions

20.1 For a contract, the General Terms and Conditions apply in principle in the version agreed upon conclusion of the contract.

20.2 Amendments to these General Terms and Conditions do not automatically have a retroactive effect on contracts already concluded.

20.3 In the case of contracts for permanent or recurring services, changes may become necessary due to legal requirements, administrative or judicial requirements, safety requirements or necessary technical developments.

20.4 Changes to consumers are only made within the legal requirements.

20.5 Insofar as a change significantly affects the contractual position of a consumer, the consumer will be informed in accordance with the legal requirements. Any statutory termination rights shall remain unaffected.

21. Ineffective provisions

21.1 Should a provision of these General Terms and Conditions be wholly or partially ineffective, null and void or unenforceable, the other provisions shall in principle remain unaffected as far as this is legally permissible.

21.2 In place of an ineffective or unenforceable provision, the applicable statutory provisions shall apply.

22. Applicable law

22.1 For contracts with Scriptfabrik B.V., the law of Netherlands.

22.2 In respect of consumers, this choice applies only to the extent that it does not deprive the consumer of the protection of mandatory statutory provisions of the country in which the consumer has his habitual residence, provided that those provisions would apply without the choice.

22.3 The mandatory safeguards in particular of Regulation (EC) No 593/2008 on the law applicable to contractual obligations (Rome I Regulation) remain unaffected.

22.4 The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded insofar as its exclusion is legally permissible.

23. Jurisdiction

23.1 For consumers, mandatory international and local jurisdiction regulations apply.

23.2 Consumers within the European Union may avail themselves of the jurisdictions to which they are entitled under the applicable European regulations.

23.3 An action against a consumer will only be brought before a court that has jurisdiction to do so under mandatory statutory provisions.

23.4 In respect of entrepreneurs, insofar as a corresponding jurisdiction agreement is permitted by law, Maastricht, Netherlands, as a place of jurisdiction for disputes arising from or in connection with the contractual relationship.

24. Contractual language

24.1 The languages available for the respective conclusion of the contract are indicated during the ordering process or in the respective offer.

24.2 If these General Terms and Conditions are offered in several languages, the translations serve to provide the terms and conditions in an understandable manner.

24.3 Mandatory legal requirements for the language of consumer information remain unaffected.

25. Final provisions

25.1 The customer can view, store and print these General Terms and Conditions before the conclusion of the contract.

25.2 Scriptfabrik provides the customer with the information relevant for the contract in accordance with the legal requirements on a durable data medium.

25.3 Mandatory consumer rights under Dutch law, the law of the European Union and, where applicable, mandatory regulations of the consumer’s state of habitual residence remain unaffected by these General Terms and Conditions.

26. Information on contract performance and contact

Ask questions about orders, orders, contracts or invoices Please contact:

Status: 1 September 2026